Dopamine Sales Agent - Arabic Speaking

About The Role

Key Responsibilities

• Assist clients with booking flights, hotels, holiday packages, visas, transportation, tours, travel insurance, and other travel-related services.
• Understand clients' travel needs, preferences, and budgets to recommend suitable travel packages and customized itineraries.
• Provide accurate information on destinations, travel requirements, visa regulations, airline policies, and travel advisories.
• Prepare quotations, process reservations, issue travel documents, and handle booking amendments, cancellations, and refunds.
• Build and maintain strong relationships with new and existing clients to encourage repeat business and customer loyalty.
• Proactively promote travel packages, seasonal promotions, and value-added services to maximize sales opportunities.
• Handle customer inquiries, concerns, and travel-related issues professionally while ensuring a high level of customer satisfaction.
• Stay informed about travel industry trends, airline updates, tourism regulations, and new destination offerings.
• Maintain accurate customer records, booking details, and sales reports in the company's systems.
• Coordinate with suppliers, airlines, hotels, and other travel partners to ensure smooth travel arrangements.
• Consistently achieve or exceed individual and team sales targets while maintaining service quality standards.
• Ensure compliance with company policies, industry regulations, and operational procedures.

Qualifications & Requirements

• Fluency in both **Arabic and English** (spoken and written) is required.
• Minimum of **one (1) year** of experience in the travel and tourism industry, preferably in a sales or travel consultant role.
• Strong knowledge of international travel destinations, airline operations, visa requirements, and travel products.
• Excellent sales, negotiation, customer service, and relationship-building skills.
• Strong communication and interpersonal skills with the ability to build trust and rapport with clients.
• Ability to work under pressure, prioritize tasks, and manage multiple bookings simultaneously.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office applications and travel management software.
• Positive attitude, professional appearance, and a customer-first mindset.
• Willingness to work flexible hours, including weekends and public holidays, when business needs require.

Skills & Competencies

• Sales and business development
• Customer relationship management
• Travel planning and itinerary creation
• Problem-solving and conflict resolution
• Time management and multitasking
• Communication and negotiation
• Attention to detail
• Teamwork and collaboration
• Adaptability in a fast-paced environment
• Goal-oriented with a strong drive to achieve sales targets