Documentation Supervisor
Role Overview
Provide customer service related to DO collection and customs work, and handle other import/export documentation.
Key Skills for This Role
Full Job Posting
Job purpose
Provide customer service related to DO collection and customs work, and handle other import/export documentation.
Responsibilities
- Oversee documentation department operations and ensure assistants and clerks complete work properly and on time.
- Oversee deposit, customs standing guarantee, and assistant IOU records.
- Issue approved circulars to keep corporate clients informed of changes.
- Ensure delegated and customer-assigned work is handled by assistants and clerks.
- Run the department and address complaints; ensure timely closure of job files.
- Coordinate with operations staff for smooth operations.
- Prepare quotations and update freight rates when requested by the Sales Manager.
- Stay current on relevant customs, government, shipping, port, chamber, and consulate rules and tariffs.
- Ensure transactions comply with customs regulations.
- Provide reports and support when requested by the Sales and Freight Forwarding Manager.
Education and experience
- Graduation from a university.
- At least 3 years of experience in the same industry.
Competencies and language
- Good knowledge of computer applications and excellent oral and written communication skills.
- Able to work well with others and in a multicultural environment.
- Able to read English.
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