Desktop Support Engineer - Insurance domain

About This Role

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will be responsible for diagnosing and resolving technical issues, installing and configuring systems, and ensuring smooth IT operations for end users.

Key Responsibilities

• Provide first level and second-level technical support to end users
• Provide user desktop support for Windows, Microsoft office, emails, and other software issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Support operating systems such as Microsoft Windows.
• Manage user accounts and permissions in Active Directory
• Configure and support email clients such as Microsoft Outlook
• Provide support for collaboration tools like Microsoft Teams
• Install and troubleshoot Microsoft Office applications including Microsoft 365
• Maintain IT asset inventory and documentation
• Escalate unresolved issues to appropriate teams
• Ensure compliance with IT policies and security standards
• Perform routine checks on system updates, patches, and backups
• Support for HO and remote branches support for networking, cabling, telephone and other IT requirements.
• Implementation, maintenance and support for all telephone and related systems for the company.
• Desktop and laptops support for hardware issues.

Required Qualifications

• Bachelor’s degree or Diploma in Computer Science, IT, or related field
• 5 years of experience in desktop / IT support
• Strong knowledge of Windows OS installation and troubleshooting
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and remote support tools
• Good understanding of hardware components and troubleshooting
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment