L1 Desktop Support Engineer
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Key skills for this role
About the Role
The L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.
Key Skills for This Role
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Role Overview
The L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues.
This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.
Key Responsibilities
- Provide **first-line support** for desktops, laptops, printers, and peripheral devices
- Respond to IT support tickets, calls, and emails in a timely manner
- Install, configure, and troubleshoot:
- Operating systems (Windows, macOS basic support)
- Office applications (MS Office, Outlook, Teams, etc.)
- Diagnose and resolve **hardware and software issues**
- Assist with **user account management** (password resets, access issues, Active Directory basics)
- Support **network connectivity issues** (LAN/Wi-Fi, VPN basic troubleshooting)
- Set up and configure new systems for employees
- Maintain IT asset inventory and documentation
- Escalate complex issues to L2/L3 teams when necessary
Required Skills
- Basic knowledge of:
• Microsoft Office Suite
- Networking fundamentals (IP, DNS, DHCP)
- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)
- Understanding of Active Directory (basic user management)
- Good troubleshooting and problem-solving skills
- Strong communication and customer service skills
Preferred Skills (Nice To Have)
- Basic knowledge of:
- macOS or Linux
- Remote desktop tools
- Antivirus and endpoint security tools
- IT certifications such as:
- CompTIA A+
- ITIL Foundation
Experience
- 0–2 years of experience in IT support / helpdesk / desktop support
- Freshers with relevant training or certifications can also apply
Education
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
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