Desktop Support Administrator

About This Role

Overview Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military installations, and high-security facilities worldwide. Our innovative X-ray technologies help customers combat terrorism, smuggling, illegal immigration, and trade fraud, with a continued commitment to imaging excellence, reliability, and quality.

Role Overview We are currently seeking a Desktop Support Administrator to be based in Dubai, providing high-quality IT desktop support across our EMEA locations. This is a key role within the IT function, ensuring smooth day-to-day operations and excellent user experience across the region.

Responsibilities

• Provide first- and second-line desktop support for desktops, laptops, and mobile devices
• Troubleshoot and resolve hardware, software, and connectivity issues
• Install, configure, and maintain operating systems and application software
• Deliver remote support to users across EMEA sites
• Support the rollout of new technologies, system upgrades, and IT initiatives
• Create and maintain IT documentation and work instructions
• Collaborate closely with IT team members and contribute to continuous improvement
• Ensure users have the tools and support required to work effectively at all times
• This position is based in Dubai, however travel to other UAE / Middle East sites will be required.

Qualifications

• Proven experience in a desktop or IT support role
• Fluent English with strong written and verbal communication skills
• Experience producing technical documentation or work instructions
• Ability to work independently with minimal supervision
• Self-motivated, proactive, and customer-focused approach
• Previous experience supporting internal users or customers

Technical Skills & Knowledge

• Strong knowledge of Microsoft Windows 11
• Experience with Microsoft 365 and cloud-based tools
• Familiarity with remote desktop support tools
• Desktop-level network troubleshooting skills
• Working knowledge of iOS and Android mobile devices
• CompTIA A+ or MCP qualification (preferred)

NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.