Deskside support Engineer

Job summary

Responsibilities

• Analyze complex spatial datasets from multiple sources to create accurate maps and geospatial layers that improve planning and execution of field services activities in a hybrid work model.
• Develop and maintain detailed geospatial databases and metadata that support reliable asset tracking and operational monitoring for cross functional stakeholders.
• Produce high quality map visualizations and spatial reports that clearly communicate patterns risks and opportunities to business teams for informed decision making.
• Apply advanced spatial analysis techniques to optimize service territories resource allocation and route efficiency for field operations teams.
• Integrate geospatial data with enterprise systems and dashboards to enable seamless access to location intelligence for day shift users.
• Collaborate with field services planners engineers and analysts to translate operational requirements into practical geospatial solutions that support company goals.
• Validate and clean geospatial data by performing rigorous quality checks to ensure accuracy consistency and compliance with internal standards.
• Document geospatial methodologies data sources and workflows to support knowledge sharing and repeatable analytical practices across projects.
• Support incident analysis and risk assessment by mapping critical assets environmental factors and service coverage gaps to guide mitigation strategies.
• Automate recurring spatial analysis tasks where feasible to increase productivity and reduce manual effort for routine map production activities.
• Provide guidance on geospatial best practices to colleagues by explaining data limitations appropriate use of spatial tools and interpretation of mapping outputs.
• Evaluate new geospatial tools and data sources to enhance analytical capabilities and align with evolving business needs in field services.
• Contribute to sustainability initiatives by analyzing spatial trends related to resource consumption environmental impact and community service coverage.

Qualifications

• Demonstrate proficiency in using geospatial analysis software and mapping tools to manage spatial data and produce operational maps for field services teams.
• Possess hands on experience with spatial data management including data import transformation projection handling and attribute editing for enterprise geodatabases.
• Apply strong analytical and problem solving abilities to interpret spatial relationships identify actionable insights and support business recommendations.
• Exhibit effective communication skills to present geospatial findings to non technical stakeholders in a clear and concise manner during day shift collaboration.
• Show practical understanding of field services processes and workflows to design geospatial solutions that align with real world operational constraints.
• Utilize basic programming or scripting knowledge as a desirable capability to streamline data processing and automate elements of geospatial analysis.
• Demonstrate attention to detail and commitment to data quality when reviewing spatial layers resolving discrepancies and maintaining documentation for audits. Certifications Required
• Preferred certifications include Esri ArcGIS Desktop Entry or equivalent geospatial certification aligned with mapping and spatial analysis.