Delivery Manager

Position overview

Location and travel

• The position is remote in the United States or Canada.
• Regular travel is expected.

Craft and delivery

• Lead end-to-end project delivery and facilitate sprint planning, backlog refinement, and execution across teams.
• Manage releases, production readiness, and transitions into operations and maintenance.
• Manage dependencies, risks, scope changes, and escalations before they become blockers.
• Define and report delivery KPIs, using data to guide decisions and trade-offs.
• Support QA and UAT, ensuring outcomes meet agreed acceptance criteria.
• Use AI tools such as Claude for delivery planning, reporting, and stakeholder communications.

Client collaboration and leadership

• Serve as the primary delivery contact for clients and build trusted relationships through transparent, consistent communication.
• Lead stakeholder working sessions and delivery forums; communicate progress, risks, and trade-offs to executive and non-technical audiences.
• Support Senior Delivery Managers and Client Partners in identifying opportunities to expand engagement value.
• Lead distributed teams, mentor coordinators and team members, and foster accountability, collaboration, and continuous improvement.
• Improve delivery practices, tools, and frameworks; participate in interviews and provide input to hiring decisions.

What you will bring

• At least 3 years of experience in software delivery, technical project management, or engineering leadership.
• Strong understanding of Scrum, Kanban, or other agile delivery practices; experience managing distributed onshore and offshore teams.
• Ability to deliver multi-platform digital systems in agile environments.
• Strong client-facing communication and relationship management skills.
• Experience with delivery tools such as Jira, Confluence, GitHub, Azure DevOps, or CI/CD pipelines.
• Familiarity with cloud-native architectures and AI-enabled platforms is requested; demonstrable use of AI tools such as Claude is required.
• Scrum Master or equivalent certification is preferred; regulated-environment experience is a plus.
• Industry experience, enterprise applied-AI delivery, or prior client-facing consulting and account experience are helpful extras.

Compensation and benefits

• The stated salary range is $130,000 to $165,000 USD or $109,000 to $137,000 CAD; no pay cadence is specified.
• Eligible employees may receive paid time off, medical, dental, and vision insurance, and 401(k) benefits.

Hiring process

• An offer may be conditional on a background check in accordance with local legislation.