Delivery & Logistics Operations Supervisor
Role Overview
Hands-on operations role managing merchant pickups, last-mile deliveries, and field logistics across Dubai.
Key Skills for This Role
Full Job Posting
Role overview
Hands-on operations role managing merchant pickups, last-mile deliveries, and field logistics across Dubai.
Key responsibilities
- Coordinate merchant pickups and verify order accuracy, product condition, packing, and labelling.
- Manage delivery routes, driver and helper coordination, and vehicle readiness.
- Train merchant staff, drivers, and helpers on operational standards.
- Obtain signed proof of delivery and resolve delivery failures, returns, and customer issues.
- Maintain daily delivery reports, exception logs, vehicle records, and operational KPIs.
- Identify recurring issues and recommend improvements to pickup schedules, delivery routes, and service quality.
Requirements
- Valid UAE light vehicle driving licence with a clean driving record.
- 5+ years of UAE experience in logistics, warehouse, courier, or delivery operations.
- Experience in B2B deliveries to shops, trade counters, offices, or commercial sites.
- Good knowledge of Dubai mainland and industrial areas.
- Comfort using handheld scanners, delivery apps, and digital portals.
- Proficiency in English and Hindi or Urdu.
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