Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team

Role overview

Responsibilities

• Deliver accurate, timely MI, reporting, and analysis to support decisions and operational performance.
• Develop and maintain reporting packs, dashboards, and performance insights with strong governance and quality assurance.
• Use analytical tools to identify trends, risks, and opportunities and provide actionable insights to senior leaders.
• Tailor outputs to stakeholder requirements and support evidence-based decisions.
• Work with the CSG Data Lead, senior leaders, and other MI and analysis teams to support consistent reporting.
• Improve reporting processes, promote data management and presentation best practice, and support MI team capability.

Person specification

• Experience developing and delivering MI reports, dashboards, or analysis using systems such as Excel and Power BI.
• Ability to analyse data, generate insights, and present findings clearly and with impact.
• Experience applying validation and quality assurance techniques to ensure accuracy.
• Experience providing MI or analysis for operational or strategic decisions.
• Experience engaging stakeholders to understand requirements and shape outputs.
• Strong team-working skills and ability to deliver at pace under tight deadlines.
• Welsh-speaking ability is desirable for candidates based in the Swansea office.

Location and travel

• The listed work location is Swansea, Wales; occasional travel to HM Land Registry offices, potentially including overnight stays, may be required.
• A minimum of 32 hours per week is required. The working pattern lists flexible working, full-time, job share, and part-time options.

Salary and contract

• The listed salary is £41,224, with a Civil Service Pension employer contribution of 28.97%.
• The contract type is permanent.

Benefits

• The posting references Civil Service learning, flexible working, and pension arrangements.