Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team

Role overview

Responsibilities

• Develop and maintain reporting packs, dashboards, and performance insights for operational decision-making.
• Ensure outputs are accurate and timely, with robust governance and quality assurance.
• Analyze performance data to identify trends, risks, and opportunities, and provide actionable insights tailored to stakeholders.
• Collaborate with the CSG Data Lead, senior leaders, and MI and analysis teams on reporting requirements and consistent MI practices.
• Improve reporting processes, promote data management and presentation best practice, and support team capability development.
• Occasional travel to HM Land Registry offices, including possible overnight stays, may be needed for meetings and stakeholder engagement.

Person specification

• Experience developing and delivering MI reports, dashboards, or analysis using systems such as Excel and Power BI.
• Ability to analyze data, generate insights, and present findings clearly and with impact.
• Experience using validation and quality assurance techniques to ensure accuracy.
• Experience providing MI or analysis for operational or strategic decisions and engaging stakeholders to shape outputs.
• Strong teamwork skills and ability to deliver at pace under tight deadlines.
• Welsh-speaking ability is desirable for individuals based in the Swansea office.
• A minimum of 32 hours per week is required.

Location and working pattern

• The listed location is Swansea, Wales; the role may require occasional travel to HM Land Registry offices.
• The posting describes flexible working, full-time, job share, and part-time patterns without specifying one selected arrangement.

Salary and benefits

• The stated salary is £41,224; no pay cadence is specified in the provided text.
• The posting states that the Civil Service Pension employer contribution is 28.97%.

Selection criteria