Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team

Role overview

Responsibilities

• Deliver accurate and timely MI, analysis, reporting packs, dashboards, and performance insights.
• Maintain robust governance and quality assurance for reporting outputs.
• Use Power BI, Excel, and other analytical tools to identify trends, risks, and opportunities in performance data.
• Provide clear, actionable insights and tailor outputs to stakeholder needs.
• Work with the CSG Data Lead, senior leaders, and MI and analysis teams to support reporting requirements and consistent MI practices.
• Improve reporting processes, promote best practice in data management and presentation, and support team capability development.

Person specification

• Experience developing and delivering MI reports, dashboards, or analysis using systems such as Excel and Power BI.
• Ability to analyse data, generate insights, and present findings clearly and with impact.
• Experience applying validation and quality assurance techniques to ensure accuracy.
• Experience providing MI or analysis for operational or strategic decisions and engaging stakeholders to shape outputs.
• Strong teamwork skills and ability to deliver at pace under tight deadlines.
• Welsh is desirable for people based in the Swansea office.

Location and travel

• The listed role location is Swansea, Wales; the description refers to a Swansea office.
• Occasional travel to HM Land Registry offices, potentially including overnight stays, may be required.

Working pattern

• Flexible working, full-time, job share, or part-time arrangements are listed.
• A minimum of 32 hours per week is required.

Compensation and grade

• Listed salary is £41,224; the description does not specify a pay cadence.
• Job grade is Higher Executive Officer; contract is listed as permanent.
• Two positions are available.

Benefits

• Civil Service Pension with an employer contribution of 28.97%.
• The posting references Civil Service learning, flexible working, and pension arrangements.