Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team
Role Overview
Data & MI Analyst in HM Land Registry's Customer Service Group Resource Planning function.
Delivers management information, reporting, and performance insights to support senior leaders and operational performance.
The role contributes to developing a new MI sub-team.
Key Skills for This Role
Full Job Posting
Role overview
Data & MI Analyst in HM Land Registry's Customer Service Group Resource Planning function.
Delivers management information, reporting, and performance insights to support senior leaders and operational performance.
The role contributes to developing a new MI sub-team.
Responsibilities
- Develop and maintain reporting packs, dashboards, and analysis with robust governance and quality assurance.
- Use Power BI, Excel, and other analytical tools to identify performance trends, risks, and opportunities.
- Provide clear, actionable insights and tailor reporting to stakeholder needs.
- Collaborate with the CSG Data Lead, senior leaders, and MI and analysis teams on reporting requirements and consistent MI practices.
- Improve reporting processes, promote data-management and presentation best practice, and support MI team capability.
- Occasional travel to HM Land Registry offices, including possible overnight stays, may be required.
Person specification
- Experience developing and delivering MI reports, dashboards, or analysis, using systems such as Excel and Power BI.
- Ability to analyse data, generate insights, and present findings clearly and with impact.
- Experience applying validation and quality assurance techniques to ensure accuracy.
- Experience providing MI or analysis for operational or strategic decisions.
- Experience engaging stakeholders to understand requirements and shape outputs.
- Strong team-working skills and ability to deliver at pace under tight deadlines.
- Welsh-speaking ability is desirable for individuals based in the Swansea office.
Working pattern
- The post requires a minimum of 32 hours per week.
- Advertised working patterns include full-time, part-time, flexible working, and job share.
Salary and benefits
- Salary is £41,224; no pay cadence is stated.
- A Civil Service Pension is offered with an employer contribution of 28.97%.
Role details
Permanent Civil Service post; two vacancies are available.
The role is within HMLR Service Delivery and covers analytical, business management and improvement, and operational delivery work.
The stated location is Swansea, Wales.
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