Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team

Job summary

Job description

• Deliver accurate, timely MI, reporting, and analysis supported by robust governance and quality assurance.
• Develop and maintain reporting packs, dashboards, and performance insights using tools including Power BI and Excel.
• Identify trends, risks, and opportunities in performance data and give senior leaders clear, actionable insights.
• Tailor reporting to stakeholder needs and support evidence-based decision-making.
• Work with the CSG Data Lead, senior leaders, and other MI and analysis teams to meet reporting requirements and promote consistency.
• Improve reporting processes, promote data-management and presentation best practice, and help develop MI team capability.

Person specification

• Experience developing and delivering MI reports, dashboards, or analysis, using systems such as Excel and Power BI.
• Ability to analyze data, generate insights, and present findings clearly and with impact.
• Experience with validation and quality assurance, and with MI or analysis supporting operational or strategic decisions.
• Experience engaging stakeholders to understand requirements and shape outputs.
• Strong teamwork and ability to deliver at pace under tight deadlines.
• Welsh speaking is desirable for an individual based in the Swansea office.

Location and travel

• The listed job location is Swansea, Wales.
• Occasional travel to HM Land Registry offices, including possible overnight stays, may be needed for cross-site meetings and stakeholder engagement.
• The description does not specify an onsite, hybrid, or remote work arrangement.

Working pattern

• The post requires a minimum of 32 hours per week.
• The advertised working patterns include flexible working, full-time, job share, and part-time.

Salary and contract

• The listed salary is £41,224; no pay cadence is stated in the supplied description.
• The contract is permanent.
• The job grade is Higher Executive Officer; two posts are available.

Benefits

• The posting advertises a Civil Service Pension with an employer contribution of 28.97%.
• The job summary also refers to Civil Service learning, flexible working, and pension arrangements.