Customer Success Manager (Technical), Saudi

About AlgoSec

Role overview

Responsibilities

• Identify adoption gaps, develop success plans, and align product use cases to customer value.
• Monitor portfolio adoption and prepare quarterly improvement plans.
• Support renewals, flag churn risks, and lead mitigation efforts with the renewals team.
• Work with internal teams and sales to uncover and quantify expansion opportunities.
• Advise customer stakeholders, host Executive Business Reviews, and maintain proactive engagements.
• Document customer use cases and success stories and advocate for customer needs internally.

Experience and qualifications

• 5+ years in Customer Success or similar enterprise software roles; security or systems integration experience is preferred.
• Demonstrated success managing strategic and enterprise customers.
• Strong understanding of network security, governance, audit, risk, and compliance.
• Consulting, project management, and data-driven decision-making skills.
• Knowledge of security technologies such as firewalls, IDS/IPS, SDN, compliance, and APIs including Java and REST.
• Familiarity with infrastructure, public/private/hybrid cloud, and LAN/WAN networking.
• Resilient, adaptable, and able to manage high-stakes conversations and escalations.

Communication and optional tools

• Excellent English and Arabic communication skills are required.
• Salesforce.com and Gainsight experience are nice to have.

Location and travel

• The stated location is Riyadh, Saudi Arabia, described as a home office.
• The role requires willingness to travel up to 50% of the time and includes customer calls and visits.