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Customer Success Manager (Technical), Saudi

AlgoSec
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Customer successEnterprise customer managementNetwork securityGovernance, audit, risk, and complianceFirewallsIDS/IPS

Full Job Posting

About AlgoSec

AlgoSec provides application connectivity security solutions for hybrid and multi-cloud environments.

Its platform supports visibility, security policy management, risk reduction, and compliance automation for enterprise networks.

Role overview

Customer Success Manager serving enterprise customers as a strategic and technical advisor.

The role helps customers adopt, optimize, and expand their use of AlgoSec solutions.

The role reports to the Customer Success Team Lead and is based in Riyadh, Saudi Arabia, with a home-office location noted in the posting.

Responsibilities

  • Identify adoption gaps, build tailored success plans, and align product use cases with customer value realization.
  • Monitor adoption across the portfolio and create quarterly improvement plans.
  • Partner with renewals to connect adoption health to renewal outcomes, flag churn risks, and lead mitigation.
  • Collaborate with internal teams and sales to identify and quantify growth opportunities.
  • Build stakeholder relationships and guide customers with best practices and strategic insights.
  • Host Executive Business Reviews and maintain proactive, high-value customer touchpoints.
  • Document customer use cases, success stories, and lessons learned in the Customer Success knowledge base.
  • Represent customer needs and advocate for them across the organization.

Experience and qualifications

  • At least 5 years of Customer Success or similar experience in enterprise software, preferably in security or systems integration.
  • Proven success managing strategic and enterprise-level customers.
  • Strong understanding of network security, governance, audit, risk, and compliance practices.
  • Customer-first, proactive approach and comfort with client-facing calls and visits.
  • Excellent consulting, project management, and data-driven decision-making skills.
  • Excellent communication skills in English and Arabic.
  • Willingness to travel up to 50% of the time.

Technical knowledge

  • Knowledge of firewalls, IDS/IPS, SDN, compliance, Java and REST APIs, cloud infrastructure, and LAN/WAN networking.
  • Familiarity with public, private, and hybrid cloud environments.
  • Experience with Salesforce.com and Gainsight is a nice to have.
  • TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius are nice-to-have technical areas.

Location and travel

  • The posting lists Riyadh, Saudi Arabia and describes the location as a home office.
  • The role requires willingness to travel up to 50% of the time.

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