{bc}
Apply
linkedin

Customer Success Manager (Technical), Saudi

AlgoSec
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer successEnterprise customer relationship managementNetwork securityGovernance, audit, risk, and complianceConsultingProject management

Full Job Posting

Role overview

Serve as a strategic and technical advisor, helping enterprise customers adopt, optimize, and expand their use of AlgoSec solutions.

AlgoSec provides cybersecurity software for application connectivity across hybrid and multi-cloud environments.

Location and travel

  • The role is based in Riyadh, Saudi Arabia, with a home office.
  • Travel of up to 50% of the time is expected.

Customer success responsibilities

  • Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
  • Track adoption across the customer portfolio and create quarterly improvement plans.
  • Partner with renewals teams, monitor renewal outcomes, flag churn risks, and lead mitigation.
  • Work with internal teams and sales to identify and quantify customer expansion opportunities.
  • Advise customer stakeholders, host Executive Business Reviews, and maintain proactive customer touchpoints.
  • Document use cases and success stories and represent customer needs internally.

Required qualifications

  • At least 5 years in customer success or similar enterprise-software roles; security or systems integration experience is preferred.
  • Experience managing strategic and enterprise customers with measurable results.
  • Strong understanding of network security, governance, audit, risk, and compliance.
  • Strong consulting, project management, and data-driven decision-making skills.
  • Knowledge of firewalls, IDS/IPS, SDN, compliance technologies, and Java or REST APIs.
  • Excellent communication skills in English and Arabic.

Additional qualifications

  • Familiarity with infrastructure, public, private, or hybrid cloud, and LAN/WAN networking.
  • Resilience, adaptability, executive presence, and ability to manage high-stakes conversations and escalations.
  • Salesforce.com and Gainsight experience is a plus.
  • TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius expertise is a plus.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at AlgoSec

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 2 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 2 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 3 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 3 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 4 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 4 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 4 days agoFull-time

Customer Success Manager (Technical), Saudi

Riyadh, KSA

Discovered 5 days agoFull-time