Customer Success Manager (Technical), Saudi

Role overview

What you'll do

• Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
• Monitor adoption across the customer portfolio and create quarterly improvement plans.
• Partner with renewals to connect adoption health to renewal outcomes, flag churn risks, and lead mitigation.
• Collaborate with internal teams and sales to identify and quantify expansion opportunities.
• Build stakeholder relationships and guide customers with best practices and strategic insights.
• Host Executive Business Reviews and maintain proactive customer touchpoints.
• Document use cases, success stories, and lessons learned in the Customer Success knowledge base.
• Represent the customer voice and champion customer needs throughout the organization.

What we're looking for

• 5+ years in customer success or similar enterprise software roles; security or systems integration experience is preferred.
• Experience managing strategic and enterprise customers with measurable success.
• Strong understanding of network security, governance, audit, risk, and compliance.
• Customer-first, proactive approach and comfort with client-facing calls and visits.
• Strong consulting, project management, and data-driven decision-making skills.
• Knowledge of firewalls, IDS/IPS, SDN, compliance, and APIs such as Java and REST.
• Familiarity with infrastructure, public/private/hybrid cloud, and LAN/WAN networking.
• Resilience, adaptability, executive presence, and ability to handle high-stakes conversations and escalations.
• Excellent English and Arabic communication skills; willingness to travel up to 50%.

Preferred qualifications

• Salesforce.com and Gainsight experience are nice to have.
• Additional technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is nice to have.

About AlgoSec