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Customer Success Manager (Technical), Saudi

AlgoSec
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered Today
Customer successEnterprise softwareNetwork securityGovernance, audit, risk, and complianceFirewallsIDS/IPS

Full Job Posting

Role overview

Serve as a strategic and technical advisor helping enterprise customers adopt, optimize, and expand their use of AlgoSec solutions.

The role is based in Riyadh, Saudi Arabia, with a home office.

About AlgoSec

AlgoSec provides application connectivity security solutions, including visibility, security policy management, risk reduction, and compliance automation for enterprise networks.

The company says its platform is trusted by more than 2,300 global organizations.

What you’ll do

  • Identify adoption gaps, build tailored success plans, and align product use cases to value realization; track portfolio adoption and create quarterly improvement plans.
  • Partner with Renewals on adoption health and renewal outcomes, flag churn risks, and lead mitigation efforts.
  • Work with internal teams and Sales to uncover and quantify expansion potential; guide customers with best practices and strategic insights.
  • Host Executive Business Reviews, maintain proactive customer touchpoints, and document use cases, success stories, and lessons learned.
  • Represent customer needs internally and ensure the customer’s voice is championed across the organization.

What we’re looking for

  • 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
  • Experience managing strategic and enterprise customers with measurable success; strong understanding of network security, governance, audit, risk, and compliance.
  • Customer-first and proactive, comfortable with client-facing calls and visits; strong consulting, project management, and data-driven decision-making skills.
  • Knowledge of firewalls, IDS/IPS, SDN, compliance, and APIs such as Java or REST; familiarity with infrastructure, cloud, and LAN/WAN networking.
  • Resilient and adaptable, with executive presence for high-stakes conversations and escalations; excellent English and Arabic communication.
  • Willingness to travel up to 50% of the time.

Preferred skills

  • Salesforce.com or Gainsight experience is a plus.
  • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is a plus.

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