CUSTOMER SERVICE, SUPPORT & ENGAGEMENT EXECUTIVE

About the Role

Customer Engagement and Outbound Calls

• Make proactive outbound calls to existing and potential customers for check-ins, follow-ups, and relationship maintenance.
• Contact customers after purchases or services to ensure satisfaction and identify concerns.
• Follow up on customer inquiries, requests, quotations, orders, deliveries, and service matters.
• Maintain communication with assigned customers and identify opportunities to improve retention.
• Record customer feedback, concerns, and follow-up requirements accurately.

Inbound Service and Digital Support

• Respond to customer inquiries through phone calls, WhatsApp, social media, website inquiries, email, and company platforms.
• Respond promptly, professionally, and accurately, providing information or coordinating with relevant departments.
• Handle complaints and service concerns professionally, escalating when required, and follow up until closure.
• Monitor incoming inquiries and messages across social media and digital channels so no inquiry is missed.
• Coordinate with Sales, Café, Delivery, Technical, and other teams when customer assistance is needed.

Customer Experience

• Build positive, professional customer relationships.
• Gather feedback, identify recurring concerns or service gaps, and share suggestions with management.
• Contribute ideas to improve customer service processes and the overall customer experience.

Requirements

• Previous customer service, customer care, call centre, telesales, or customer engagement experience is preferred.
• Excellent verbal and written communication, phone etiquette, follow-up, organization, problem-solving, and interpersonal skills are needed.
• Candidates must be comfortable making outbound calls and responding through digital customer channels.
• Candidates should handle multiple inquiries and learn CRM or customer management systems.
• Fluent English is required; Arabic is an advantage.
• UAE customer service or hospitality experience is an advantage.

What We Offer

• Full-time employment with a competitive salary based on experience.
• Professional work environment, development opportunities, and training.

Pay

• Pay is AED 2,500.00 to AED 3,500.00 per month.

Work Location

• Work location is in person.