Customer Service Executive- Logistics Company
Role Overview
Customer service role connecting customers and operations for a logistics company.
The listed location is Al Khawaneej, Dubai.
Key Skills for This Role
Full Job Posting
Role overview
Customer service role connecting customers and operations for a logistics company.
The listed location is Al Khawaneej, Dubai.
Roles and responsibilities
- Coordinate with customers and internal teams to support shipment execution.
- Handle customer enquiries and provide timely shipment updates.
- Liaise with transporters, vendors, and operations teams.
- Resolve customer concerns and manage operational escalations.
- Maintain effective communication throughout the shipment lifecycle.
Requirements
- At least 2 years of experience in the logistics industry.
- Hands-on experience in GCC land freight operations.
- Sea and air freight exposure is an added advantage.
- Strong verbal and written communication skills.
- Hindi and English proficiency is mandatory; Arabic is a plus.
- Strong problem-solving, conflict-resolution, and customer-coordination skills.
- Ability to multitask, prioritize, and work in a fast-paced environment.
Compensation
- Pay is listed as AED 3,500–4,000 per month.
Workplace
- Work location is in person.
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