Customer Service Executive

About This Role

Company Overview

Sterling Perfumes Industries LLC is a leading fragrance manufacturer and distributor in the UAE, known for its diverse portfolio of premium and value-driven perfume brands distributed across global markets.

Job Summary

The Customer Service Executive will support sales operations by managing customer orders, coordinating export documentation, and ensuring timely communication with global clients and internal departments. The role is crucial in maintaining customer satisfaction and smooth export order execution.

Key Responsibilities

• Handle inquiries and communication with international customers and distributors.
• Process export orders and coordinate with production, warehouse, and logistics teams.
• Prepare export documentation including Proforma Invoice, Commercial Invoice, Packing List, Certificate of Origin, and shipping documents.
• Coordinate with freight forwarders and shipping agents to ensure timely dispatch of shipments.
• Track shipments and provide status updates to customers.
• Support export sales team with quotations, order confirmations, and order follow-ups.
• Address customer complaints, shipment delays, or order discrepancies professionally.
• Maintain accurate records of orders, customer communications, and shipment details.
• Ensure compliance with export regulations, company policies, and international trade requirements.
• Build and maintain strong relationships with overseas customers.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Commerce, or related field.
• 1–3 years of experience in customer service, export sales support, or logistics coordination (FMCG / Perfume industry preferred).
• Knowledge of export documentation and international shipping procedures.
• Strong English communication skills (additional language is an advantage).
• Proficiency in MS Office and ERP systems.
• Strong coordination, organizational, and multitasking abilities.

Key Competencies

• Customer-focused approach
• Attention to detail
• Strong communication and coordination skills
• Ability to manage multiple orders and deadlines
• Problem-solving and teamwork skills

Job Type: Permanent

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In person