Customer Service Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Company Overview Sterling Perfumes Industries LLC is a leading fragrance manufacturer and distributor in the UAE, known for its diverse portfolio of premium and value-driven perfume brands distributed across global markets.
Key Skills for This Role
Full Job Posting
Company Overview
Sterling Perfumes Industries LLC is a leading fragrance manufacturer and distributor in the UAE, known for its diverse portfolio of premium and value-driven perfume brands distributed across global markets.
Job Summary
The Customer Service Executive will support sales operations by managing customer orders, coordinating export documentation, and ensuring timely communication with global clients and internal departments.
The role is crucial in maintaining customer satisfaction and smooth export order execution.
Key Responsibilities
- Handle inquiries and communication with international customers and distributors.
- Process export orders and coordinate with production, warehouse, and logistics teams.
- Prepare export documentation including Proforma Invoice, Commercial Invoice, Packing List, Certificate of Origin, and shipping documents.
- Coordinate with freight forwarders and shipping agents to ensure timely dispatch of shipments.
- Track shipments and provide status updates to customers.
- Support export sales team with quotations, order confirmations, and order follow-ups.
- Address customer complaints, shipment delays, or order discrepancies professionally.
- Maintain accurate records of orders, customer communications, and shipment details.
- Ensure compliance with export regulations, company policies, and international trade requirements.
- Build and maintain strong relationships with overseas customers.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Commerce, or related field.
- 1–3 years of experience in customer service, export sales support, or logistics coordination (FMCG / Perfume industry preferred).
- Knowledge of export documentation and international shipping procedures.
- Strong English communication skills (additional language is an advantage).
- Proficiency in MS Office and ERP systems.
- Strong coordination, organizational, and multitasking abilities.
Key Competencies
- Customer-focused approach
- Attention to detail
- Strong communication and coordination skills
- Ability to manage multiple orders and deadlines
- Problem-solving and teamwork skills
Job Type: Permanent
Pay: AED2,500.00 - AED4,000.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at confidentiial
SAP ABAP Developer
Dubai, UAE
SAP ABAP Developer Dubai, UAE Employment Type Full-Time Job Summary We are seeking a skilled and experienced SAP ABAP Developer to design, develop, enhance, and support SAP applications and custom developments. The ideal
Perfumes Sales Executive
Dubai, UAE
Job Description – Key Account Executive (Perfume Products Sales – UAE Market) Job Title: Key Account Executive – Perfume Products Sales Department: Sales & Key Accounts Location: UAE Reports To: Key Account Manager / Sal
Beauty Advisor (Arabic Speaker)
Dubai, UAE
Job Summary The Beauty Advisor is responsible for delivering exceptional customer service while promoting and selling fragrance, makeup, skincare, and beauty products. The role focuses on enhancing the customer experienc
GCMS Analyst
Dubai, UAE
One of the leading perfume and cosmetic manufacturing company based in Dubai immediately looking for a GCMS analyst. Below mentioning the details; JOB DESCRIPTION GCMS Analyst:- · 1.Determines quantitative and qualitativ
Business Development Operations Manager- Fitness
Dubai, UAE
Job Summary: We are looking for a dynamic and results-driven Business Development & Operations Manager to oversee daily operations and drive business growth within our fitness organization. The ideal candidate will be re
Gym Operations Manager
Dubai, UAE
Fitness Studio Manager / Operations Head – Job Responsibilities Oversee the overall operations and management of the fitness studio, ensuring smooth day-to-day functioning. Develop and implement operational strategies
Beauty Advisor
Dubai, UAE
Job Summary The Beauty Advisor is responsible for delivering exceptional customer service while promoting and selling makeup, skincare, and beauty products. The role focuses on enhancing customer experience, achieving sa
Import Export Manager
Dubai, UAE
Key Responsibilities Manage end-to-end import and export operations for international shipments. Coordinate with freight forwarders, shipping lines, customs brokers, and transport providers. Ensure timely customs clea
SAP ABAP Developer
Dubai, UAE
Perfumes Sales Executive
Dubai, UAE
Beauty Advisor (Arabic Speaker)
Dubai, UAE
GCMS Analyst
Dubai, UAE
Business Development Operations Manager- Fitness
Dubai, UAE
Gym Operations Manager
Dubai, UAE
Beauty Advisor
Dubai, UAE
Import Export Manager
Dubai, UAE