Customer Service / Call centre Executive
Role Overview
The role manages call centre operations, customer complaint resolution, and service standards across retail stores.
The position requires team leadership, performance monitoring, and compliance with company policies, SOPs, and applicable Ministry regulations.
Key Skills for This Role
Full Job Posting
Role overview
The role manages call centre operations, customer complaint resolution, and service standards across retail stores.
The position requires team leadership, performance monitoring, and compliance with company policies, SOPs, and applicable Ministry regulations.
Responsibilities
- Manage inbound and outbound call centre operations and resolve customer and Ministry-related complaints under company policies and SOPs.
- Schedule and allocate work for the call centre team, and train team members on processes, systems, and service standards.
- Analyse performance data and prepare monthly reports for senior management.
- Coordinate with stores on customer queries and complaints; monitor call quality, response times, resolution rates, and team performance.
- Track complaints and enquiries to timely resolution, identify recurring issues, and recommend process improvements.
- Ensure policy and regulatory compliance, maintain interaction records, and escalate critical or unresolved complaints.
Qualifications and skills
- Good knowledge of call centre operations and customer service processes.
- Fluency in English and Arabic is essential.
- Proficiency in MS Office and familiarity with call centre systems, equipment, and software.
- Strong communication, interpersonal, organizational, leadership, team management, problem-solving, and analytical skills.
- Customer-focused, patient, professional, and able to manage priorities under pressure.
- Able to handle sensitive customer complaints with attention to detail and confidentiality.
Pay
- Pay is QAR 4,000–4,500 per month.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LMG
E-Commerce Specialist
, QAT
LMG is seeking an E-Commerce Specialist with experience in retail e-commerce operations, online merchandising, and digital sales. The role manages online platforms, listings, campaigns, inventory coordination, order fulf
Team Leader - Home Furnishing / Home Decor
, QAT
The employer is seeking an experienced, customer-focused team leader with home furnishing or home décor experience to support store sales and daily operations. The role leads and coaches the sales team, serves customers,
Assistant Store Manager – Beauty & Makeup
, QAT
The employer is seeking an experienced beauty retail assistant store manager to support daily operations, sales performance, and customer service. The role includes team management, beauty consultations, inventory oversi
Retail Assistant Manager
, QAT
LMG seeks a Retail Assistant Manager to support store operations, sales performance, customer service, and team development. The role includes monitoring retail KPIs, coaching employees, and managing staffing and perform
Cluster Manager / Area Manager - Retail
, QAT
The employer is seeking a manager to oversee multiple retail stores and improve sales, profitability, operations, and customer satisfaction. The role includes coaching Store Managers, managing performance, staffing, and
Store Associate (Electronics, Appliances, Mobile)
, QAT
The employer is seeking a Store Associate to sell electronics, mobile devices, and appliances while providing professional customer service. The role includes recommending products, meeting sales targets, processing POS
HR Internship
, QAT
LMG is seeking an HR Intern for a three-month, in-person opportunity in Qatar. The role provides practical exposure to recruitment, employee engagement, HR administration, training, performance management, and general HR
E-Commerce Specialist
, QAT
Team Leader - Home Furnishing / Home Decor
, QAT
Assistant Store Manager – Beauty & Makeup
, QAT
Retail Assistant Manager
, QAT
Cluster Manager / Area Manager - Retail
, QAT
Store Associate (Electronics, Appliances, Mobile)
, QAT
HR Internship
, QAT
QC Tech Lighting Part - Time
Las Vegas, USA