Customer Service Agent

Role overview

Working hours

• Working hours are 8:30 AM to 5:30 PM.
• Weekly day off is Sunday.

Work location

• Work location is DWC Freezone, Jebel Ali, Dubai.

Responsibilities

• Enter daily customer receipts and orders, handle special order requests, and prepare transaction documentation.
• Provide operational reports; prepare billing breakdowns and raise monthly invoices in CFIT.
• Back up other accounts, communicate with customers on daily operations, and escalate or help resolve operational issues.
• Maintain accurate customer system inventory and produce monthly KPI reports for customers.
• Follow up on invoice approvals; coordinate with warehouse staff to receive and release shipments.
• Respond courteously to customer enquiries and report customer feedback or signs of dissatisfaction to management.
• Liaise between customers and warehouse on account administration and between customers and office regarding invoicing and credit changes.
• Support miscellaneous projects, filing, and research; maintain order paperwork, files, and an accurate procedures manual.

Qualifications

• University degree or equivalent.
• Minimum two years of experience in the distribution department at Expeditors.
• Previous experience in inventory control and/or distribution operations.
• Proficient with software applications including MS Word, MS Excel, and any WMS; typing speed of 30 wpm and 10-key by touch.
• Able to work independently with minimal supervision, communicate proactively, and suggest solutions.
• General office knowledge, including telephone techniques and computer skills in a customer service environment.
• Effective communication skills, good hearing, attention to detail, and excellent work habits.
• Bilingual abilities are a plus; Arabic speakers are preferred.
• Must pass a background check if applicable in the relevant jurisdiction.