Customer Relationship Executive

Role

Team Leadership and Performance

• Lead, supervise, and manage the CRE team to achieve daily, weekly, and monthly targets.
• Set team KPIs, monitor performance, and ensure timely achievement of targets.
• Conduct team meetings, coaching sessions, and performance reviews.
• Monitor productivity and implement strategies to improve performance.

Student Relationship Management

• Resolve student complaints, concerns, and escalated issues professionally; ensure timely follow-up and closure of queries.
• Maintain positive student relationships, improve satisfaction, monitor retention, and identify potential withdrawal cases.
• Coordinate with Admissions, Academic, Finance, and Operations teams to resolve student concerns.

Payment Follow-ups and Fee Recovery

• Monitor payment schedules, pending fees, and outstanding balances.
• Lead payment reminders, follow-ups, and collection activities; improve fee recovery.
• Monitor outstanding collections and debt recovery performance.
• Escalate long-pending payments and critical collection issues to management.
• Ensure payment follow-ups and collection activities are properly documented.

Reporting and Administration

• Prepare daily, weekly, and monthly CRE performance reports.
• Maintain records of student interactions, complaints, payment commitments, and follow-up activities.
• Track team KPIs, collection performance, student retention, and issue-resolution timelines.
• Ensure student concerns and pending payments are followed up until closure.

Requirements

• Bachelor’s degree in Business Administration, Management, Education, or a related field.
• 1–2 years of experience in Customer Relationship Management, Student Services, Collections, or a similar role.
• Experience in the education or training industry is an advantage.
• Strong understanding of student fee follow-ups, payment collection, and outstanding balance management.
• Proficiency in MS Office, Excel, and CRM systems.
• Excellent communication, negotiation, leadership, and problem-solving skills.
• Ability to handle difficult conversations and escalated issues professionally.
• Strong organizational skills and ability to work in a target-driven environment.
• Malayalam is required.

What the Employer Offers

• Opportunity to lead and develop a customer relationship team.
• Professional working environment and opportunity to contribute to student satisfaction, retention, and organizational growth.

Work Location

• Work location is in person.