Customer Relations Officer
Role Overview
Provide NBF customers with financial services that exceed expectations through unbiased, competent, timely, and problem-free service.
Improve branch service levels and contribute to branch goals and KPIs.
Key Skills for This Role
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Job purpose
Provide NBF customers with financial services that exceed expectations through unbiased, competent, timely, and problem-free service.
Improve branch service levels and contribute to branch goals and KPIs.
Duties and responsibilities
- Provide customer service and achieve targets set by the branch manager.
- Own customer complaints until final resolution.
- Cooperate with the branch team to achieve sales and service goals.
- Support and coach new staff to help them assimilate and achieve assigned targets.
- Give feedback on products, services, and processes to reduce cycle time or costs or improve customer satisfaction.
Qualifications and experience
- Diploma or bachelor’s degree; a commerce qualification is preferred.
- 2–3 years of banking experience or experience in another service industry.
About National Bank of Fujairah (NBF)
UAE public bank serving corporate, commercial, treasury, trade-finance, personal, and Shariah-compliant banking customers.
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