Customer Manager (Chinese National)

Role overview

Key responsibilities

• Establish and optimize customer lifecycle mechanisms and standards for customer information and classification.
• Segment customers and coordinate differentiated development and maintenance strategies across product lines.
• Manage sales visits, opportunities, funnels, key projects, and target processes; analyze data and drive improvements.
• Develop pricing rules, quotation and approval mechanisms, and controls for abnormal pricing and major project quotations.
• Create customer and sales operations dashboards and analyze customer, conversion, contribution, and process metrics.
• Promote CRM adoption and optimize customer, opportunity, visit, and sales funnel processes.
• Coordinate local implementation of customer management requirements with headquarters and sales, business, finance, and asset teams.
• Capture effective practices, create standardized methods and case materials, and train the sales team.

Education and experience

• Bachelor's degree or above; related disciplines are preferred.
• At least 3 years of relevant customer management, sales operations, or sales management experience.
• B2B construction, infrastructure, equipment, leasing, building materials, or industrial products experience is preferred.
• UAE/GCC construction market and project business familiarity, local client resources, or large project account experience are preferred.

Professional qualifications

• Familiarity with customer lifecycle management, customer segmentation, sales process management, lead management, sales funnels, and price management.
• Experience with CRM and sales management tools and the ability to implement management mechanisms.
• Strong business analysis skills; Excel proficiency is required and Power BI or other data analysis tool experience is preferred.
• Strong cross-functional communication, coordination, execution, and results orientation.

Language and regional experience

• English proficiency is required as a working language.
• UAE or GCC work experience and familiarity with the local business environment are preferred.