Customer Engagement Manager
Role Overview
Customer Engagement Manager role focused on SAP customer engagement and service delivery management.
The role centers on contractual delivery, service excellence, customer satisfaction, and long-term business value.
Key Skills for This Role
Full Job Posting
Role overview
Customer Engagement Manager role focused on SAP customer engagement and service delivery management.
The role centers on contractual delivery, service excellence, customer satisfaction, and long-term business value.
Qualifications and experience
- At least five years of experience in SAP Customer Engagement and Service Delivery Management.
- Proven end-to-end customer engagement and service delivery expertise.
- Experience in executive customer interfaces, service governance, and monitoring performance, risks, escalations, and compliance.
- Experience with transitions, dependencies, change requests, operational readiness, and commercial governance.
- Experience governing vendors and subcontractors and overseeing critical incidents, upgrades, and transformations.
Responsibilities
- Act as primary executive interface for customers, AMS teams, consultants, and partners.
- Monitor service commitments, SLAs, performance, risks, escalations, compliance, and continuous improvement.
- Oversee transitions, dependencies, change requests, and operational readiness.
- Manage commercial governance including contracts, revenue assurance, billing, invoicing, budgets, scope, and change.
- Govern vendors and subcontractors and oversee critical incidents and business-critical initiatives.
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