Customer & Corporate Relations Manager

About the Role

Customer & Corporate Relations Manager

Customer Relationship Management

• Develop and implement customer relationship strategies to enhance customer satisfaction, loyalty, and retention.
• Oversee customer service operations and ensure timely resolution of customer inquiries, concerns, and complaints.
• Monitor customer experience and implement continuous improvement initiatives.
• Establish service standards, KPIs, and customer satisfaction metrics.
• Analyze customer feedback and provide recommendations to improve products and services.

Corporate Relations & Business Development

• Build and maintain strong relationships with corporate clients, investors, brokers, and strategic business partners.
• Identify and pursue new business opportunities and corporate partnerships.
• Negotiate and manage commercial agreements, collaboration initiatives, and partnership programs.
• Represent the company in business meetings, networking events, exhibitions, and industry forums.
• Coordinate with Sales, Marketing, Leasing, and Property Management teams to maximize business opportunities.

Strategic & Operational Responsibilities

• Develop annual customer and corporate relations plans aligned with company objectives.
• Prepare periodic performance reports and business insights for senior management.
• Monitor market trends, competitor activities, and customer expectations within the real estate sector.
• Lead, mentor, and develop customer relations team members to achieve departmental goals.

& Requirements

• Bachelor's Degree in Business Administration, Marketing, Public Relations, Management, or a related field.
• Minimum 7–10 years of relevant experience in Customer Relations, Key Account Management, Corporate Relations, or Business Development.
• Previous experience within the Real Estate, Property Development, Construction, or Investment sectors is highly preferred.
• Strong understanding of customer experience management and corporate partnership development.
• Excellent negotiation, communication, and stakeholder management skills.
• Proven ability to build long-term business relationships and strategic alliances.
• Strong analytical, reporting, and problem-solving skills.
• Fluency in Arabic and English (written and spoken).

Preferred Qualifications

• Professional certifications in Customer Experience (CX), CRM, Sales Management, or Business Development are advantageous.
• Experience using CRM systems and customer analytics tools.
• Strong network within the Saudi business and real estate market.