CRM Manager (Real Estate Development Exp)
Role Overview
CRM Manager focused on customer engagement and retention for a real estate developer.
Key Skills for This Role
Full Job Posting
Role overview
CRM Manager focused on customer engagement and retention for a real estate developer.
Key responsibilities
- Develop CRM strategies and manage the customer lifecycle from post-sales through handover.
- Oversee Oqood processes, DLD registrations, amendments, and compliance.
- Handle onboarding, documentation, after-sales services, queries, complaints, and escalations.
- Coordinate handovers, NOCs, ownership transfers, and cancellations.
- Maintain CRM data, reporting, and process improvements; collaborate with Sales, Legal, Finance, Projects, ERP, and DLD stakeholders.
- Lead and mentor the CRM team while maintaining service standards.
Requirements
- Bachelor's degree in Business Administration, Real Estate, Management, or a related field.
- 5–8 years of CRM or after-sales experience with a UAE real estate developer.
- Strong knowledge of DLD regulations, Oqood processes, and UAE real estate laws.
- Leadership, stakeholder management, and communication skills.
- Hands-on CRM platform experience, including Salesforce, HubSpot, Microsoft Dynamics, or Zoho CRM.
Pay
- Advertised pay is AED 1.00–AED 2.00 per month.
Work location
- Work location is in person.
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