Console Operations and Batch Monitoring (Production Control)

Job Summary

Responsibilities

• Mainframe Console Operations • Monitor z/OS system consoles and operational dashboards. • Identify, analyze, and respond to system messages, alerts, and abnormal operating conditions. • Escalate system and application issues according to established operational procedures. • Support IPL activities and system startup/shutdown processes. • Monitor availability of production systems and critical infrastructure components. • Perform Level-1 operational support and initiate recovery procedures when required.
• Control-M Batch Monitoring • Monitor daily, weekly, monthly, and year-end batch processing workloads using Control-M. • Ensure scheduled jobs execute successfully within defined service windows. • Monitor job dependencies, resource constraints, and scheduling conditions. • Analyze batch failures and perform restart or recovery activities as per documented procedures. • Coordinate with application support teams during batch processing issues. • Validate successful completion of business-critical batch cycles. • File transfers
• Batch Scheduling Administration • Create and maintain batch schedules within Control-M. • Manage calendars, scheduling tables, cyclic jobs, and job dependencies. • Implement schedule changes according to change management processes. • Support migration of batch schedules across development, test, and production environments. • Validate new schedules and job definitions during deployment activities.
• Incident and Problem Management • Identify and respond to production incidents affecting batch processing and system operations. • Perform initial triage and diagnostic activities. • Create and manage incident tickets according to SLA requirements. • Coordinate bridge calls during major incidents. • Support root cause analysis and problem management activities. • Operational Recovery Support • Execute documented recovery procedures for failed jobs and application outages. • Monitor restart and recovery processes. • Coordinate with technical support teams to restore business services. • Knowledge of Incident, Problem, and Change Management processes. • Strong verbal and written communication skills. • Ability to communicate effectively during production incidents and escalation calls. • Experience working in a 24x7 operational support environment.
• Disaster Recovery Support • Participate in Disaster Recovery testing and execution activities. • Support batch workload validation within recovery environments.