Community Manager | Premium Chocolate Brand | Dubai

Overview

Community Manager

Community Engagement & Management

• Act as the
• brand’s voice
• across all social media platforms — including Instagram, TikTok, YouTube, and LinkedIn.
• Engage daily with followers through
• comments, messages, stories, and mentions
• to build a loyal community.
• Respond promptly to inquiries, feedback, and reviews with warmth, creativity, and professionalism.
• Proactively
• spark conversations and build emotional connections
• with the audience.
• Identify and manage
• brand advocates, superfans, and ambassadors
• to amplify brand reach.

Content & Collaboration Support

• Collaborate with the
• social media and creative teams
• to plan, create, and post engaging content.
• Share
• community insights and feedback
• to guide content themes and tone.
• Coordinate with
• influencers, creators, and partner brands
• for co-created content and campaigns.
• Support live coverage of
• events, launches, and collaborations
• (photos, stories, videos).

Trend Monitoring & Social Listening

• Stay updated on
• emerging trends, viral moments, and pop culture topics
• relevant to the brand.
• Identify opportunities for
• reactive and trend-based content
• that can drive engagement.
• Track sentiment and brand perception using
• social listening tools
• .
• Report community insights, growth, and engagement trends to management.

Brand Storytelling & Experience

• Ensure every community touchpoint reflects the
• brand’s tone — joyful, premium, and creative
• .
• Transform product and brand stories into
• emotional social narratives
• .
• Encourage user-generated content (UGC) and create community-focused campaigns.
• Develop small-scale community programs, such as
• giveaways, loyalty moments, or fan challenges
• .

Qualifications & Skills

• **Bachelor’s degree**
• in Marketing, Communications, or related field.
• **2–5 years of experience**
• in community management or social media (FMCG, food, or lifestyle industry preferred).
• Excellent understanding of
• social media platforms, trends, and online engagement strategies
• .
• Strong writing skills with an adaptable
• brand tone
• — witty, warm, and human.
• Ability to handle
• high-volume community interactions
• gracefully.
• Creative, empathetic, and naturally curious about people and culture.
• Basic skills in
• content creation
• (Reels, Stories, short-form video editing) are a plus.
• Fluent in

English

Why Join Us?

• Be the voice of a
• premium, trend-setting chocolate brand
• loved by thousands.
• Work with a
• creative, fast-paced team
• that celebrates ideas and originality.
• Directly connect with consumers and
• influence brand perception and loyalty
• .
• Competitive
• salary, incentives, and growth opportunities
• .
• Opportunity to
• create moments that people remember — not just posts.
• -