Community Manager
Role Overview
Manage client social accounts as the first point of response for public inquiries.
The role is described as UAE-based, an associate contract, and about 80 hours per month.
Key Skills for This Role
Full Job Posting
Role overview
Manage client social accounts as the first point of response for public inquiries.
The role is described as UAE-based, an associate contract, and about 80 hours per month.
Responsibilities
- Moderate comments and messages and respond within agreed service levels using approved answers.
- Route application and service questions to private channels and the right owner without promising outcomes.
- Use approved public information only when handling sensitive questions.
- Escalate complaints, misinformation, impersonation, abuse, and threats immediately.
- Log interactions, maintain the FAQ bank, and feed sentiment into monthly reporting.
- Monitor accounts on weekends and public holidays according to an agreed schedule.
Requirements
- At least 3 years of community management or social customer care experience in the UAE or GCC.
- Fluent written Arabic and English.
- Calm judgement when handling complaints and sensitive issues.
Preferred experience and tools
- Experience with government, education, investment, or startup audiences is an advantage.
- Social inbox and listening tools are an advantage.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Digital Roots GTC
Process Engineering Lead (BPMN)
, UAE
Digital Roots GTC seeks a Process Engineering Lead to establish process modelling standards and ensure consistent, high-quality process documentation. The role leads process discovery, reviews maps and procedures, and tr
Document Controller and Template Designer
, UAE
The employer is seeking an experienced Document Controller and Template Designer for a contract role on a part-time basis. You will create bilingual templates, manage document versions and approvals, and prepare delivera
Business Analyst (Arabic)
, UAE
The employer is looking for an experienced Business Analyst to document business processes and create accurate Arabic procedures. The role involves interviews, process walkthroughs, SOPs, RACI matrices, and BPMN maps. Ap
Service Design and KPI Specialist
, UAE
The employer is seeking a senior specialist to develop service catalogues, map customer journeys, and define measurable service levels and operational KPIs. Candidates need 8+ years of relevant experience, UAE or GCC gov
Arabic Localisation Specialist
, UAE
Digital Roots GTC is seeking an Arabic Localisation Specialist to ensure Arabic websites read naturally and work correctly right to left. The role requires first-language Arabic, professional English, experience on a shi
QA Engineer, Web
, UAE
The employer is seeking a web QA engineer to plan and run testing across templates, languages, browsers, and devices. Candidates need hands-on web functional and regression testing, structured defect records, and WCAG 2.
English Editorial Lead
, UAE
The employer is looking for an English Editorial Lead to develop original, polished English content alongside Arabic materials. The role covers brand and corporate writing, press materials, editing, social content, and t
UX Lead
, UAE
The employer is seeking a UX Lead to define information architecture, user journeys, and comprehensive wireframes for content-heavy bilingual websites, including restricted member areas. Applicants need at least five yea
Process Engineering Lead (BPMN)
, UAE
Document Controller and Template Designer
, UAE
Business Analyst (Arabic)
, UAE
Service Design and KPI Specialist
, UAE
Arabic Localisation Specialist
, UAE
QA Engineer, Web
, UAE
English Editorial Lead
, UAE
UX Lead
, UAE