Collections Officer

Job Summary

Responsibilities

• Monitor customer payment schedules and outstanding balances.
• Follow up with clients regarding due and overdue payments through calls, emails, and official notices.
• Ensure collections are processed in line with sales agreements and company policies.
• Identify and propose solutions to facilitate customer payments and resolve payment-related issues.
• Prepare and raise cases for management approvals related to payment plans, extensions, waivers, reallocations, settlements, or other collection-related requests.
• Coordinate with the Finance, Sales, and Legal departments regarding customer accounts and payment updates.
• Prepare collection reports, aging reports, account statements, and payment status updates.
• Handle customer disputes and escalate critical cases when necessary.
• Maintain accurate records of all collection activities and customer communications.
• Support management with payment recovery strategies and collection targets.
• Coordinate with legal teams on delinquent accounts when required.
• Ensure compliance with company procedures and regulatory requirements.

Qualifications & Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2–5 years of collections experience, preferably within the real estate industry.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Good understanding of real estate payment plans, contracts, and collection procedures.
• Ability to work under pressure and meet collection targets.

Skills

• Collections and receivables management
• Customer relationship management
• Negotiation and conflict resolution
• Financial reporting
• Problem-solving and analytical thinking
• Attention to detail
• Time management
• Coordination and follow-up skills