Debt Collections Officer
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Key skills for this role
About the Role
Responsible for managing overdue accounts, negotiating repayment solutions, and ensuring compliance with UAE regulations while delivering professional customer service.
Key Skills for This Role
Full Job Posting
Employment Type: Full-Time
Salary: AED 3,000 – AED 4,000 per month + Performance Incentives
About The Role
We are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Dubai.
The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with UAE regulations.
This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.
Key Responsibilities
- Proactively contact customers via phone, email, and written communication to recover outstanding payments
- Review and analyze customer accounts to identify overdue balances
- Negotiate structured repayment plans and settlement agreements within company policies
- Monitor payment commitments and follow up to ensure timely settlement
- Maintain accurate documentation of all collection activities in the system
- Escalate complex cases when necessary
- Ensure compliance with UAE laws, company policies, and ethical collection standards
- Deliver professional and respectful customer service at all times
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