Collections Officer
Skills
About This Role
Cash Collection & Debtor Management
- Actively chase outstanding payments via phone and email
- Maintain and manage the full debtor ledger
- Reduce overdue balances and improve cash collection cycles
- Send:
- Statements
- Payment reminders
- Final notices where required
Credit Control & Risk Management
- Set and monitor customer credit limits
- Review customer accounts and payment behaviour
- Place accounts on stop where necessary
- Work closely with sales team to ensure no orders released to overdue accounts
Reconciliations & Financial Accuracy
- Perform bank reconciliations
- Post and allocate customer payments accurately
- Reconcile customer ledgers regularly
- Manage multi-currency ledgers and ensure correct allocation
Queries, Claims & Disputes
- Handle and resolve customer queries relating to damages, shortages, and discrepancies
- Investigate issues with internal teams (warehouse, logistics, sales)
- Take ownership of:
- Claims to hauliers
- Insurance claims for damaged or lost goods
- Ensure all claims are properly documented and followed through to recovery
Reporting & Systems
- Provide weekly aged debtor reports
- Highlight:
- High-risk accounts
- Long overdue balances
- Ongoing disputes
- Strong use of:
- Excel (for analysis, tracking, reconciliations)
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