Collection Specialist (UAE National)

The opportunity

How you will make an impact

• Contact customers about overdue payments by phone, email, and written correspondence; negotiate payment arrangements and settlements.
• Investigate and resolve payment discrepancies, billing issues, and customer disputes.
• Maintain collection records, customer account information, payment commitments, and regular performance reports.
• Monitor accounts for credit risks and recommend actions to reduce exposure.
• Collaborate with Sales, Customer Service, and Finance to address collection challenges and improve processes.
• Ensure compliance with collection laws, regulations, and company policies; escalate complex or high-risk cases.
• Support improved collection practices, customer payment behavior, and accounts receivable performance.

Your background

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Two to three years of experience in collections, accounts receivable, credit control, or a related finance function.
• Good understanding of collection principles, accounts receivable processes, and relevant UAE regulations.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Fluency in written and spoken Arabic and English.

Additional qualifications

• Strong communication, negotiation, interpersonal, problem-solving, prioritization, and attention-to-detail skills.
• Ability to work independently, meet deadlines, and handle confidential financial information with integrity.
• Experience with SAP, Oracle, or similar ERP systems is preferred.

Work arrangement

• The posting lists Dubai as the location and states that the role is not remote. It does not specify an in-person or on-site requirement.