Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)
Role Overview
The incumbent is responsible for following up to materialize the budgeted revenues of all segments.
The position focuses on the hotel's national and international accounts in terms of individual bookings.
Key Skills for This Role
Full Job Posting
Company Description
Raffles & Fairmont the Red Sea is positioned in the kingdom's Red Sea Project and will provide access to a nature-focused resort with 361 rooms and eleven dining concepts.
The resort will be situated next to an 18-hole championship golf course and set new standards in sustainable development on 200km of untouched coastline.
The Position
The incumbent is responsible for following up to materialize the budgeted revenues of all segments.
The position focuses on the hotel's national and international accounts in terms of individual bookings.
Key Roles & Responsibilities
- Ensure all reservation enquiries are professionally and promptly handled and that there is no loss of business.
- Conduct training to existing and new agents in the team to maintain and improve reservation selling skills.
- Handle and resolve guest issues in a positive manner to protect company revenue and result in guest satisfaction.
- Develop and maintain the department schedule to ensure appropriate coverage and high conversion into bookings.
- Track calls using standard call conversion sheets and report results daily, weekly, and monthly.
- Set and amend selling strategies across all channels and segments as directed.
- Run reports as required and assist the Director of Revenue Management in maintaining reservation, property management, and revenue management systems.
- Maintain administration procedures, including confirming reservations within 24 hours, validating no-show charges, and maintaining filing systems.
- Conduct annual reviews and recommend succession plans for employee development in the reservation department.
- Monitor and report results of incentive programs and ensure program integrity and requirements are followed.
Qualifications
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera and Microsoft Office.
- Minimum 3 years experience in Hotel or Resort.
- Luxury hotel or resort background preferred.
- Understands the local culture and has worked in the region.
- Experience in pre-opening is a must.
- Experience in project coordination, scheduling, and document control during pre-opening stages.
Personal Attributes
- Creativity, stress management, self-development, listening and oral skills.
- Ability to handle multiple tasks.
- Ability to delegate and organize work flow.
- Ability to meet deadlines consistently.
- Leadership skills.
- Managing, training and instructing skills.
Additional Information
Understanding of ultra-luxury guest expectations and brand alignment.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.
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