Assistant Store Manager

Position Objective

Sales and Customer Focus

• Consider the needs of the customers at all times.
• Implement a high standard of customer focus within the store.
• Lead by example in all aspects of customer service.
• Actively seek ways to achieve or exceed shop sales targets.
• Ensure all team members understand KPIs and targets to be achieved.
• Ensure promotional offers regarding stock are implemented within the store.
• Implement strategies effectively to drive sales in the store.

Store Administration

• Regularly audit own store administration and resolve any issues.
• Implement changes in administration procedure positively and effectively.
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators (KPIs).
• Implement sales strategies to maximize revenue and meet business goals.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.
• Ensure store layout and presentation align with brand standards.

Presentation and Management

• Ensure the store has the correct stock package and required stock levels to maximize sales potential.
• Ensure high standards of visual merchandising and maintenance among all staff.
• Effectively communicate changes in stock or store layout to all team members.
• Ensure each member follows the retail standard.
• Maintain back store operation and replenishment of merchandise.

Staffing & Team Performance Management

• Monitor and manage schedules for salesperson work hours, vacations, and days off.
• Resolve salesperson complaints and concerns and provide ongoing performance feedback and counseling.
• Encourage full participation of salespersons in creating store goals and developing plans.
• Ensure the store portrays the company image in personal presentation and adheres to the company dress code.
• Maintain staff leave.

Security and Other Deliverables

• Ensure security procedures are adhered to throughout the store.
• Maintain a high standard of security awareness regarding stock and money within the store.
• Carry out corrective action and progressive discipline as necessary.
• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in decision-making.

Desired Experience

• 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills.
• Proven success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores.
• A bachelor's degree in business administration, retail management, or a related field is preferred.