Client Relationship Manager

Role overview

What you will do

• Maintain and develop relationships with key and senior client contacts, internally and externally.
• Understand clients’ and prospects’ businesses, products, strategies and requirements, and assess implications for SS&C’s services.
• Engage effectively with client C-suite stakeholders and build credibility through industry knowledge.
• Coordinate with internal business leads and heads to monitor service quality and timeliness.
• Achieve year-on-year growth and individual and team sales targets by understanding stakeholders’ financial drivers.
• Lead client capability workshops explaining how SS&C products, services and technologies can add business value.
• Lead clients’ commercial and contractual relationships.
• Work with clients and internal teams to maintain customer satisfaction and raise potential concerns with stakeholders and directors.
• Serve as the senior escalation contact and own issue resolution from start to finish.
• Drive process improvement and change by tracking client requests and projects against strategic change roadmaps.
• Provide relevant information to client contacts and internal stakeholders in a timely, appropriate format.

Skills and experience

• At least five years of client relationship management experience.
• Proven financial and numerical skills, with a deep understanding of P&L and revenue forecasting.
• Understanding of the Australian superannuation and funds management industry, including front-, middle- and back-office operations.
• Knowledge of the financial services regulatory environment.
• Good understanding of client service models, business strategy, structure and product offerings.
• Ability to engage credibly with clients at executive and C-suite level, supported by deep industry knowledge.
• Strong communication, analytical, verbal reasoning and numerical skills.
• Ability to work autonomously and focus on client outcomes.

Benefits

• Benefits include insurance and salary continuance, leave provisions, health insurance discounts, paid parental leave, training and discounts on fitness clubs and travel.