Business Support Analyst
Role Overview
The Business Support Analyst supports SS&C's Transfer Agency and Fund Administration operations through core operational services, specialist regulatory activities, operational change support, and business integration initiatives.
The role combines day-to-day operational ownership with complex exception management, regulatory reporting, operational readiness, and continuous improvement.
The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers, and external stakeholders.
A significant component is end-to-end management of FATCA and CRS annual reporting obligations for approximately 70 Fund Managers, including oversight of more than 1,000 trust reporting submissions annually.
Key Skills for This Role
Full Job Posting
Role Overview
The Business Support Analyst supports SS&C's Transfer Agency and Fund Administration operations through core operational services, specialist regulatory activities, operational change support, and business integration initiatives.
The role combines day-to-day operational ownership with complex exception management, regulatory reporting, operational readiness, and continuous improvement.
The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers, and external stakeholders.
A significant component is end-to-end management of FATCA and CRS annual reporting obligations for approximately 70 Fund Managers, including oversight of more than 1,000 trust reporting submissions annually.
Business Support Services
- Process manual domestic and international payments.
- Investigate and resolve Direct Link / ABA errors and payment issues.
- Support banking fee processing and reconciliation.
- Produce monthly KPI reporting and operational metrics.
- Perform client invoicing activities.
- Manage and track operational and change-related tickets.
- Respond to operational queries and support requests.
- Ensure activities are accurate, completed within SLA, controlled, compliant, documented, and auditable.
Specialist Operational Activities
- Handle complex operational queries and escalations.
- Perform distribution estimates and distribution coordination.
- Manage Ecrion output management including statements holding, templates, inserts, and deployment.
- Provide regulatory review and lodgement support.
- Manage management fee rebates and related activities.
- Conduct complex reconciliations investigations and issue resolution.
- Act as an escalation support point for non-standard processing and exceptions.
Operational Change & Testing Support
- Assist with User Acceptance Testing (UAT) execution.
- Execute test cases aligned to operational workflows.
- Support validation of system changes and enhancements.
- Assist in identifying and documenting defects and issues.
- Support updates to operational procedures and documentation.
- Contribute to go-live readiness activities.
Business Integration Support
- Assist with project support and coordination activities.
- Support new client onboarding and operational readiness.
- Contribute to testing and business validation activities.
- Assist with distribution coordination and setup tasks.
Risk, Controls & Compliance
- Adhere to operational controls and procedures across all activities.
- Apply maker-checker principles.
- Apply reconciliation and validation checks.
- Support incident identification and escalation.
- Ensure all work meets audit and compliance requirements.
Essential Requirements
- Bachelor's degree in business, finance, commerce, or a related discipline; or equivalent operational experience.
- 5+ years in Transfer Agency, registry operations, or managed fund administration.
- Strong understanding of operational systems and workflows used in registry and fund administration environments.
- Understanding of regulatory reporting to support the Transfer Agency service.
- Experience translating system or product changes into updated processes, procedures, and operational controls.
- Experience supporting onboarding or project activities.
Desirable Requirements
- Knowledge of operational risk frameworks, control testing, and continuous improvement approaches.
- Experience working with both onshore and offshore operational teams.
- Familiarity with all product structures and their operational handling.
Workplace & Benefits
- Hybrid work model.
- Income Protection Insurance and Salary Continuance.
- Generous Bereavement and Compassionate leave.
- Private Health Insurance discount, Primary and Secondary Paid Parental leave, Death and TPD Insurance.
- Training including SS&C University.
- Discounts on fitness clubs, travel, and more.
About SS&C
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
SS&C is headquartered in Windsor, Connecticut, with 20,000+ employees in over 90 offices in 35 countries.
In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional and retail solutions.
SS&C's Transfer Agency business is the largest provider of Unit Registry services in Australia.
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