Client Onboarding_Delivery Lead_GGN

Role Overview

Schedule and Department

• Work hours are 10 AM to 7 PM IST.
• The role belongs to the Investment Banking department.

Client Onboarding and KYC

• Receive and acknowledge onboarding requests from Front Office stakeholders.
• Review deal background, transaction details, and associated timelines.
• Lead end-to-end coordination for KYC and refresh activities.
• Create, update, and track cases on client platforms.
• Gather documents, resolve queries, chase internal teams, and support issue resolution.
• Coordinate trigger refreshes with the KYC Refresh team.

Stakeholder and Case Management

• Ensure client responses are received in the correct format.
• Follow up with Front Office for outstanding documents and update KYC operations.
• Prioritize requests and coordinate with Front Office and onshore CDS teams.
• Monitor case aging, identify bottlenecks, and manage escalations.
• Act as the primary contact for Front Office stakeholders.

Governance and Reporting

• Prepare MIS reports, KYC trackers, operational dashboards, and KPI reports.
• Conduct governance meetings and service review sessions with key stakeholders.
• Maintain agreed SLAs, KPIs, and quality standards.
• Develop SOPs, best practices, and knowledge repositories.

Key Competencies

• The key competencies section requests 6–8 years of experience, communication skills, and team handling experience.
• Candidates should understand KYC/AML checks, investment banking product classification, and the deal lifecycle.
• Strong project management, governance, coordination, research, and data-gathering skills are required.
• Experience with Client Lifecycle Management technology and CRM platforms is requested.
• The role references UK and US regulatory certifications and complex sanctions, PEP, adverse media, and high-risk jurisdiction cases.

Relevant Platforms and Domains

• Relevant investment banking products include M&A Advisory, ECM/DCM, underwriting, syndicated loans, and leveraged finance.
• Market databases include Factiva, Refinitiv World-Check, LexisNexis, Orbis, and LEI Worldwide.
• Bespoke qualitative research and public, internal, and market database research are part of the role.