Client Growth and Sales Lead (SAAS)

Overview

Client Growth & Sales Lead

What You'll Do

• Build and grow strategic client relationships across key accounts.
• Drive customer retention, expansion, and revenue growth opportunities.
• Act as a trusted advisor to clients and senior stakeholders.
• Develop account growth strategies and customer engagement plans.
• Create scalable playbooks, SOPs, and best practices for client management and growth.
• Partner closely with Sales, Product, Marketing, and Operations teams to deliver exceptional customer outcomes.
• Establish customer health metrics, reporting frameworks, and performance KPIs.
• Identify opportunities to improve customer experience, adoption, and long-term value.
• Capture market and customer insights to help shape business strategy and product development.

What You'll Bring

• **12+ years of experience**
• building, growing, and managing strategic client relationships across the GCC/MENA region.
• A strong background in high-growth environments such as SaaS, MarTech, marketplaces, digital platforms, media, technology services, or venture-backed businesses.
• Demonstrated success growing key accounts, increasing customer value, and delivering measurable commercial outcomes.
• Experience engaging with C-suite and senior decision-makers across enterprise and mid-market organisations.
• The ability to navigate complex stakeholder environments and turn relationships into long-term partnerships.
• Strong commercial acumen with a deep understanding of customer retention, expansion, and growth strategies.
• Experience introducing structure, processes, playbooks, and scalable ways of working in growing organisations.
• A data-driven approach to managing performance, customer health, and business opportunities.
• Excellent communication, negotiation, and influencing skills.
• A proactive, entrepreneurial mindset with the ability to operate independently and execute at pace.