Senior Client Advisor (Luxury Fine Jewellery)

Overview

Client Experience & Relationship Management

• Deliver an exceptional and personalised client experience, ensuring every interaction reflects the values and prestige of the Maison.
• Build and maintain long-term relationships with both local and international clientele through consistent engagement and follow-up.
• Develop a deep understanding of clients' preferences, purchasing habits, and lifestyle requirements to provide tailored recommendations.
• Actively nurture existing client portfolios whilst identifying opportunities to attract and develop new clients.
• Ensure all clients receive a seamless experience before, during, and after each purchase.

Sales Performance & Commercial Excellence

• Achieve and exceed individual sales targets and contribute positively towards overall boutique performance.
• Utilise effective sales techniques to maximise revenue opportunities across all product categories.
• Proactively identify opportunities for client development, repeat business, and cross-selling.
• Demonstrate strong commercial awareness and contribute ideas to drive boutique performance and client engagement initiatives.
• Support the execution of client events, product launches, and brand activations designed to strengthen client loyalty.

Product Knowledge & Brand Representation

• Develop and maintain an expert understanding of the Maison's collections, craftsmanship, heritage, and product offering.
• Confidently communicate product features, technical specifications, and brand stories in an engaging and compelling manner.
• Remain informed on industry trends, competitor activity, and developments within the luxury and jewellery sectors.
• Represent the brand with professionalism, elegance, and credibility at all times.

CRM & Client Development

• Accurately capture and maintain client information within the CRM system.
• Utilise CRM tools to support client retention, appointment setting, outreach activities, and follow-up communication.
• Build and manage a strong client book with a focus on long-term relationship development and repeat business.
• Participate actively in clienteling initiatives to drive engagement and strengthen brand loyalty.

Boutique Operations

• Support daily boutique operations to ensure a consistently high standard of presentation and service.
• Maintain visual merchandising standards in line with brand guidelines.
• Assist with stock management, inventory controls, and operational procedures where required.
• Ensure the boutique environment reflects the luxury positioning and image of the Maison at all times.
• Adhere fully to company policies, procedures, and security protocols.

Candidate Profile

• Previous experience within luxury retail, ideally within Fine Jewellery, Watches, High Jewellery, Fashion, Leather Goods, or other premium luxury categories.
• Proven track record of achieving and exceeding sales targets within a client-focused environment.
• Strong clienteling skills with the ability to build lasting relationships with high-net-worth and discerning clientele.
• Excellent communication and interpersonal skills with a naturally consultative approach to selling.
• Highly motivated, proactive, and results-oriented with a strong sense of personal accountability.
• Professional, polished, and confident in representing a luxury brand.
• Resilient, adaptable, and comfortable working within a fast-paced retail environment.
• Strong attention to detail and commitment to delivering service excellence.
• Fluency in English is essential. Additional languages such as Arabic, Russian, Mandarin, French, or Italian would be advantageous.