Client Experience Executive (Collections)
Role Overview
The Collections Executive manages outstanding client payments while maintaining positive customer relationships.
Key Skills for This Role
Full Job Posting
Role overview
The Collections Executive manages outstanding client payments while maintaining positive customer relationships.
Responsibilities
- Manage overdue accounts and follow up through calls, emails, and face-to-face meetings.
- Explain balances, payment options, and DLD rules; maintain professional client relationships.
- Update CRM records and report collection activity, balances, and payment trends.
- Negotiate payment plans and settlements, resolve payment disputes, and identify collection risks.
- Coordinate with sales and finance on billing accuracy and issue resolution.
Requirements
- 2–3 years of collections experience in real estate or banking.
- French-speaking or Russian-speaking candidates only.
- Knowledge of real estate payment systems, property sales, and collection-related legal procedures.
- Strong organization, time management, problem solving, and conflict resolution; handle difficult situations diplomatically.
- Bachelor's degree in Finance, Accounting, or a related field is preferred.
Compensation
- The description lists pay of AED 1.00–AED 2.00 per month.
Workplace and employment
- Full-time role; work location is in person.
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