Cargo Operations Services Officer

Job Purpose

Key Responsibilities

• Execute tenders with Group Procurement & Supply Chain, Regional Manager Operations, and Cargo Managers in line with established processes.
• Conduct technical and compliance assessments using standard evaluation tools and compile operational evaluations and scoring.
• Plan site inspections, operational readiness reports, and transition plans for new Ground Handling Agents.
• Coordinate operational transitions with route management, training, systems, outstation teams, and local cargo managers.
• Provide operational input during supplier negotiations and compile service requirements aligned with operational and financial objectives.
• Collate Ground Handling Agent performance data and identify SLA gaps across safety, customer service, claims, and operational efficiency.
• Report performance issues and support Letters of Concern and Service Improvement Notices.
• Prepare charge notes for short-notice charters and assess ground handling capabilities for freighter operations.
• Maintain checklists and evaluation tools, and research industry and internal data for supplier selection and contract renewals.
• Maintain contract, rate, spend, and accounts payable records; support recontract analysis, savings validation, and digital repositories.

Required Qualifications

• Bachelor's degree or equivalent.
• At least 5+ years of experience in an air cargo operational environment.
• Experience in airport cargo operations-related areas.

Additional Consideration

• Supervisory experience in cargo warehouse and aircraft handling operations is advantageous.
• Experience developing or working with quality and safety assurance programs is advantageous.
• Communication and collaboration skills relevant to air cargo contracting, station start-up, and performance management are advantageous.
• Experience drafting and negotiating IATA Standard Ground Handling Agreements is advantageous.
• Experience using Microsoft Excel and Microsoft Access to analyse data and write database queries is advantageous.

Salary & Benefits

• The employer offers an attractive tax-free salary.
• Travel benefits include discounts on flights and hotel stays.

Location

• The role is based in Dubai.