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Captain-Bellstand

Delta Hotels and Resorts®
Jeddah, KSA
Full-time
Entry
Onsite
Discovered Today
Guest serviceLuggage handlingGuest transportation coordinationValet coordinationGuest communicationSafety procedures

Full Job Posting

Role overview

The Bellstand Captain welcomes guests and provides information about hotel facilities, services, opening hours, local attractions, and activities.

The position is listed as full-time and non-management.

Guest and bellstand service

  • Open doors and assist guests entering or leaving the hotel and vehicles.
  • Help guests deposit, retrieve, and transport luggage to and from rooms or the bellstand.
  • Provide directions and arrange taxis, shuttles, or other transportation, including advance bookings when needed.
  • Assign valets according to needs and inform guests about parking procedures.
  • Follow up on guest requests and concerns to support satisfaction.

Team and service standards

  • Model service standards and assist management with hiring, training, scheduling, evaluating, coaching, motivating, and supporting employees.
  • Build positive working relationships and support colleagues and shared team goals.
  • Follow hotel safety, security, and quality procedures; report maintenance issues, hazards, accidents, and injuries.
  • Protect confidential information and company property, maintain professional appearance, and remain alert to unauthorized persons.
  • Welcome and recognize guests, listen and respond to concerns, and communicate clearly and courteously.
  • Complete other duties assigned by managers that are consistent with the position.

Recommended qualifications

  • Recommended education: secondary-school diploma or equivalent.
  • Recommended related work experience: at least one year.
  • Recommended supervisory experience: less than one year.
  • No licence or certification is listed as required.

Physical demands

  • Move, lift, carry, push, pull, and place objects up to 50 lb (22.7 kg) without assistance and assist with objects over 75 lb (34 kg).
  • Stand, sit, or walk for extended periods or a full shift; move quickly when work requires it.
  • Handle objects requiring fine motor skills and reach, bend, twist, crouch, and navigate stairs, ramps, and uneven or slippery surfaces.

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