Call Centre Agent - Insurance
Role Overview
The position is Call Centre Agent - Insurance.
The role is outsourced and offered as a six-month extendable contract.
The stated work location is Dubai.
Key Skills for This Role
Full Job Posting
Role details
The position is Call Centre Agent - Insurance.
The role is outsourced and offered as a six-month extendable contract.
The stated work location is Dubai.
Salary
- The description states a salary of up to AED 5,000; the structured salary field specifies AED 5,000 per month.
Mandatory experience
- Applicants must have 2–3 years of call-centre experience in the insurance industry.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to enquiries about insurance policies, coverage, claims, and related services.
- Provide accurate information and assist customers with requests and concerns.
- Record customer interactions, enquiries, and complaints in the system.
- Follow up on pending requests and coordinate with internal departments to resolve customer issues.
- Handle complaints professionally and ensure timely resolution.
- Maintain customer-service standards and follow company policies and procedures.
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