Call Center Executive (Arabic Speaker)

Company Description

Job Description

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Convert leads into confirmed appointments and maximize booking rates.
• Schedule patient appointments and maintain accurate records.
• Provide patients with information regarding services, pricing, and payment methods (Insurance or Cash).
• Send clinic location details and appointment confirmations to patients.
• Coordinate patient pick-up and drop-off arrangements when required.
• Send pre-procedure instructions to patients before appointments.
• Confirm patient appointments one day prior to the scheduled visit.
• Ensure patients are booked within the required Turnaround Time (TAT) after lead generation.
• Follow up with patients and referral clinics after insurance approval to secure appointments.
• Maintain detailed remarks and records in the system.
• Address patient concerns and escalate issues when necessary.
• Coordinate with internal departments to ensure a smooth patient experience.
• Achieve individual performance and service quality targets.

Requirements

• Mandatory: Fluent in Arabic and English (spoken and written).
• Additional languages such as Tagalog are an advantage.
• 2 to 5 years of experience in a call center, healthcare, or customer service environment.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in Microsoft Office and call center systems.
• Professional appearance and positive attitude.

Benefits

• Performance-Based Incentives

• Career Growth Opportunities

• Supportive and Professional Work Environment
• **Language Requirement:** Arabic (Mandatory), English (Mandatory), Additional languages are an advantage.