Call Center - Client Experience Agent
Role Overview
The Call Center Client Experience Agent is a first point of contact and helps establish clients' first impression of IFZA.
The role supports high-quality client experience and smooth call center operations.
Key Skills for This Role
Full Job Posting
Job overview
The Call Center Client Experience Agent is a first point of contact and helps establish clients' first impression of IFZA.
The role supports high-quality client experience and smooth call center operations.
Key responsibilities
- Act as the first point of contact for clients and callers.
- Answer and distribute incoming calls promptly and professionally, and respond to client enquiries in a timely, positive manner.
- Maintain knowledge of IFZA products and services to address questions from Professional Partners and clients.
- Protect client confidentiality and keep comprehensible call records in the call center CRM.
- Meet individual and team qualitative and quantitative targets.
- Build effective working relationships, promote company culture and values, and complete other duties assigned by management.
Qualifications and skills
- At least 2 years of call center agent or similar-role experience in the UAE.
- Full English proficiency is required; additional spoken languages are an advantage.
- Excellent verbal and written communication, interpersonal skills, and telephone etiquette.
- Customer-focused, adaptable, and able to multitask, set priorities, and manage time effectively.
- Excellent active listening and problem-solving skills.
- Intermediate computer literacy, such as MS Office, is required; familiarity with CRM systems and practices.
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