Call Center Agent (Arabic Speaking)
Role Overview
ZIA Medical Center seeks a customer-oriented Call Center Agent experienced in a healthcare setting.
The role handles calls, WhatsApp messages, and website inquiries with professionalism, promptness, and care.
Key Skills for This Role
Full Job Posting
Role overview
ZIA Medical Center seeks a customer-oriented Call Center Agent experienced in a healthcare setting.
The role handles calls, WhatsApp messages, and website inquiries with professionalism, promptness, and care.
Responsibilities
- Respond to inbound calls about appointments, services, and general inquiries; make reminder, follow-up, and satisfaction calls.
- Schedule, update, and cancel appointments using clinic management software.
- Respond to WhatsApp, website, and live-chat inquiries; share information on doctors, clinic timings, procedures, and insurance coverage.
- Coordinate with front desk, nursing, and medical teams; document interactions accurately.
- Resolve or escalate patient complaints and protect confidentiality under data protection policies.
Requirements
- Minimum 1–2 years as a call center agent in a healthcare environment.
- Proficiency handling calls, WhatsApp, and online chat platforms; strong English verbal and written communication. Arabic is listed as required separately, but as a plus in the requirements list.
- Strong multitasking, problem-solving, organizational skills, and a patient-centered professional manner.
- Familiarity with clinic or hospital management systems and CRM tools.
- A diploma or bachelor's degree in a related field and knowledge of medical terminology or insurance processes are preferred.
Compensation
- Pay is AED 3,000–4,000 per month.
Workplace
- Work location is in person.
Employment and language
Job type is full-time.
Arabic is explicitly listed as a required language.
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